:root{color-scheme:light;font-family:Inter,Noto Sans Thai,Segoe UI,system-ui,sans-serif;line-height:1.5;font-weight:400;color:#13201f;background:#f5f7f6;font-synthesis:none;text-rendering:optimizeLegibility;--bg: #f5f7f6;--surface: #ffffff;--surface-strong: #eef7f5;--text: #13201f;--muted: #64748b;--border: #dce6e4;--teal: #0f766e;--teal-dark: #115e59;--blue: #2563eb;--red: #dc2626;--amber: #d97706;--green: #15803d;--shadow: 0 18px 50px rgba(15, 23, 42, .08)}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}button,input,select,textarea{font:inherit}input{border:1px solid var(--border);border-radius:10px;background:var(--surface);color:var(--text);padding:10px 12px;outline-color:var(--teal)}button{cursor:pointer}.app-shell{display:grid;grid-template-columns:280px minmax(0,1fr);min-height:100vh}.sidebar{background:#102522;color:#e7f7f4;padding:24px;display:flex;flex-direction:column;gap:28px;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:12px}.brand-mark{width:44px;height:44px;display:grid;place-items:center;border-radius:12px;background:#5eead4;color:#0f172a;font-weight:800}.brand strong,.brand span,.side-status strong,.side-status span{display:block}.brand span,.side-status span{color:#a7c7c1;font-size:13px}.nav-list{display:grid;gap:8px}.nav-item{display:flex;align-items:center;gap:10px;width:100%;border:0;border-radius:10px;padding:12px 14px;color:#d7efeb;background:transparent;text-align:left}.nav-item:hover,.nav-item.active{background:#5eead426;color:#fff}.side-status{margin-top:auto;display:flex;gap:10px;padding:14px;border:1px solid rgba(148,163,184,.25);border-radius:12px;background:#ffffff0f}.status-dot{width:10px;height:10px;border-radius:999px;margin-top:7px;background:#94a3b8}.status-dot.online{background:#5eead4}.main{padding:28px;min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px}.kicker{margin:0 0 4px;color:var(--teal);font-size:13px;font-weight:700}h1,h2,p{margin-top:0}h1{margin-bottom:0;font-size:clamp(26px,3vw,38px);line-height:1.15;letter-spacing:0}h2{font-size:18px;margin-bottom:4px}.top-actions{display:flex;align-items:center;gap:10px}.global-search{width:min(420px,42vw);display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:0 12px;box-shadow:var(--shadow)}.global-search input{width:100%;border:0;outline:0;padding:12px 0;background:transparent}.icon-button{width:44px;height:44px;border:1px solid var(--border);border-radius:12px;background:var(--surface);color:var(--text);display:grid;place-items:center}.view-grid,.admin-grid{display:grid;gap:18px}.metrics-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metrics-grid.compact .metric-card strong{font-size:26px}.metric-card,.panel{background:var(--surface);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow)}.metric-card{padding:18px;display:grid;gap:6px}.metric-card span,.metric-card small,.panel-heading p,.profile-list dt,.agent-row span,.customer-list span,.policy-list span,.policy-list small,.adapter-grid span{color:var(--muted)}.metric-card strong{font-size:32px;line-height:1}.metric-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:var(--surface-strong);color:var(--teal)}.metric-card.warning .metric-icon{color:var(--amber)}.metric-card.danger .metric-icon{color:var(--red)}.metric-card.good .metric-icon{color:var(--green)}.content-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(320px,.8fr);gap:18px}.content-grid.two-columns{grid-template-columns:minmax(0,1.4fr) minmax(320px,.7fr)}.panel{padding:18px;min-width:0}.panel.wide{min-width:0}.panel-heading{display:flex;justify-content:space-between;gap:16px;margin-bottom:16px}.panel-heading p{margin-bottom:0}.live-pill,.channel-label,.priority-badge,.tier,.agent-status,.consent,.tag-list span{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:700;white-space:nowrap}.live-pill{background:#dcfce7;color:#166534}.channel-label{background:#eef7f5;color:var(--teal-dark)}.priority-badge.normal,.tier.standard{background:#eef2ff;color:#3730a3}.priority-badge.high,.tier.gold{background:#fff7ed;color:#c2410c}.priority-badge.urgent{background:#fee2e2;color:#b91c1c}.priority-badge.low{background:#f1f5f9;color:#475569}.tier.vip{background:#fef3c7;color:#92400e}.chart-area,.donut-wrap{width:100%;min-height:220px}.legend-list,.policy-list,.security-list,.customer-list,.case-strip,.timeline{display:grid;gap:10px}.legend-list div,.policy-list article,.customer-list article,.case-strip article,.timeline article{display:flex;justify-content:space-between;gap:12px;padding:12px;border-radius:12px;background:#f8fafc}.policy-list article,.case-strip article,.timeline article{display:grid}.agent-grid{display:grid;gap:8px}.agent-row{display:grid;grid-template-columns:minmax(180px,1fr) 120px 80px 90px;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--border)}.agent-row:first-child{border-top:0}.agent-row strong,.agent-row span{display:block}.agent-status.available{background:#dcfce7;color:#166534}.agent-status.busy{background:#fee2e2;color:#b91c1c}.agent-status.after_call{background:#fef3c7;color:#92400e}.agent-status.break{background:#f1f5f9;color:#475569}.workspace-layout{display:grid;grid-template-columns:minmax(340px,.9fr) minmax(420px,1.2fr) minmax(300px,.75fr);gap:18px;align-items:start}.queue-panel{overflow:hidden}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:12px 10px;text-align:left;border-top:1px solid var(--border);vertical-align:middle}.data-table th{color:var(--muted);font-size:12px;font-weight:800}.data-table tr.selected{background:#ecfeff}.data-table td span{display:block;color:var(--muted);font-size:13px}.table-link{border:0;background:transparent;padding:0;color:var(--teal-dark);text-align:left;font-weight:800}.sla-risk{color:var(--red)!important;font-weight:800}.conversation-panel{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:18px;box-shadow:var(--shadow)}.conversation-header{display:flex;justify-content:space-between;gap:18px;border-bottom:1px solid var(--border);padding-bottom:18px}.conversation-header p{margin-bottom:0;color:var(--muted)}.message-stack{display:grid;gap:12px;padding:18px 0}.bubble{padding:14px;border-radius:14px;max-width:90%}.bubble.customer{background:#f1f5f9}.ai-assist{display:flex;gap:12px;padding:14px;border:1px solid #bfdbfe;border-radius:14px;background:#eff6ff;color:#1d4ed8}.ai-assist span{display:block;color:#315e9c}.reply-tools{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;margin-bottom:12px}select,textarea{border:1px solid var(--border);border-radius:10px;background:var(--surface);color:var(--text)}select{padding:9px 10px}.reply-tools button{border:0;border-radius:10px;background:var(--teal);color:#fff;padding:10px 14px;font-weight:800}.primary-button,.secondary-button,.command-bar button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:10px;padding:10px 14px;font-weight:800}.primary-button{border:0;background:var(--teal);color:#fff}.secondary-button,.command-bar button{border:1px solid var(--border);background:var(--surface);color:var(--text)}.command-bar{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:14px 0 0}textarea{width:100%;min-height:132px;resize:vertical;padding:12px;outline-color:var(--teal)}.case-strip{margin-top:14px}.wrapup-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:12px}.wrapup-grid label{display:flex;align-items:center;gap:8px;padding:10px;border-radius:10px;background:#f8fafc;color:var(--muted);font-size:13px}.customer-card{position:sticky;top:24px}.customer-avatar{width:56px;height:56px;display:grid;place-items:center;border-radius:16px;background:#ccfbf1;color:#115e59;font-size:24px;font-weight:900;margin-bottom:12px}.customer-card>p{color:var(--muted)}.profile-list{display:grid;gap:12px;margin:18px 0}.profile-list div{display:grid;gap:3px}.profile-list dt{font-size:12px;font-weight:800}.profile-list dd{margin:0;overflow-wrap:anywhere}.consent.granted{background:#dcfce7;color:#166534}.consent.pending{background:#fef3c7;color:#92400e}.consent.withdrawn{background:#fee2e2;color:#b91c1c}.tag-list{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}.tag-list span{background:#f1f5f9;color:#475569}.timeline article span{color:var(--muted);font-size:12px}.timeline article p{margin-bottom:0}.customer-grid{grid-template-columns:minmax(0,1.2fr) minmax(320px,.8fr)}.stacked-panels{display:grid;gap:18px}.customer-list article{align-items:center}.form-grid,.filter-bar{display:grid;gap:10px}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.field-label{display:grid;gap:6px;color:var(--muted);font-size:13px;font-weight:800}.field-label input,.field-label select{color:var(--text);font-weight:500}.full-field,.form-grid .primary-button{grid-column:1 / -1}.customer-ops-layout{display:grid;grid-template-columns:minmax(280px,.34fr) minmax(0,1fr);gap:18px;align-items:start}.customer-directory{position:sticky;top:24px;max-height:calc(100vh - 48px);overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr)}.compact-heading{align-items:flex-start;margin-bottom:12px}.customer-list.selectable{overflow:auto;padding-right:4px}.sync-banner{display:grid;gap:3px;margin-bottom:12px;padding:10px 12px;border-radius:12px;background:#f8fafc;border:1px solid var(--border)}.sync-banner span{text-transform:uppercase;letter-spacing:0;font-size:11px;font-weight:900;color:var(--muted)}.sync-banner strong{font-size:13px}.sync-banner.synced{background:#f0fdf4;border-color:#bbf7d0}.sync-banner.saving,.sync-banner.loading{background:#eff6ff;border-color:#bfdbfe}.sync-banner.error,.sync-banner.offline{background:#fff7ed;border-color:#fed7aa}.customer-row{width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid transparent;border-radius:12px;background:#f8fafc;padding:12px;color:var(--text);text-align:left}.customer-row:hover,.customer-row.selected{background:#eef7f5;border-color:#99f6e4}.customer-row div{display:grid;gap:2px;min-width:0}.customer-row strong,.customer-row span,.customer-row small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-row small{color:var(--muted)}.customer-workspace{display:grid;gap:18px;min-width:0}.customer-summary-grid{display:grid;grid-template-columns:minmax(300px,.9fr) minmax(0,1.1fr);gap:18px;align-items:start}.import-panel textarea{min-height:180px;font-family:Cascadia Code,SFMono-Regular,Consolas,monospace;font-size:13px}.import-grid{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:14px}.import-summary{display:grid;gap:10px}.import-summary div{display:grid;gap:2px;padding:14px;border:1px solid var(--border);border-radius:12px;background:#fbfefd}.import-summary strong{font-size:28px;line-height:1}.import-summary span{color:var(--muted);font-size:13px;font-weight:700}.import-preview{display:grid;gap:8px;margin-top:14px}.import-row{display:grid;grid-template-columns:72px minmax(120px,1fr) minmax(150px,1fr) minmax(130px,.8fr);gap:10px;align-items:center;padding:10px 12px;border:1px solid var(--border);border-radius:12px;background:#f8fafc}.import-row.ready{border-color:#bbf7d0;background:#f0fdf4}.import-row.duplicate{border-color:#fed7aa;background:#fff7ed}.import-row.invalid{border-color:#fecaca;background:#fef2f2}.import-row span,.import-row small{color:var(--muted)}.primary-button:disabled{cursor:not-allowed;opacity:.5}.filter-bar{grid-template-columns:repeat(2,minmax(180px,max-content));align-items:end}.case-workbench{display:grid;grid-template-columns:minmax(280px,.9fr) minmax(420px,1.35fr);gap:18px;align-items:start}.case-board{position:sticky;top:24px;max-height:calc(100vh - 48px);display:grid;grid-template-rows:auto auto auto minmax(0,1fr);overflow:hidden}.case-filters{grid-template-columns:repeat(2,minmax(0,1fr));margin-bottom:12px}.case-list,.case-notes{display:grid;gap:10px}.case-list{overflow:auto;padding-right:4px}.case-row{width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid transparent;border-radius:12px;background:#f8fafc;padding:12px;color:var(--text);text-align:left}.case-row:hover,.case-row.selected{background:#eef7f5;border-color:#99f6e4}.case-row div:first-child{display:grid;gap:3px;min-width:0}.case-row strong,.case-row span,.case-row small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.case-row span,.case-row small,.empty-copy{color:var(--muted)}.case-row-badges{display:grid;gap:6px;justify-items:end}.status-badge{display:inline-flex;justify-content:center;border-radius:999px;padding:5px 9px;background:#f1f5f9;color:#475569;font-size:12px;font-weight:800}.status-badge.escalated{background:#fee2e2;color:#b91c1c}.status-badge.resolved{background:#dcfce7;color:#166534}.case-detail{display:grid;gap:14px}.case-control-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.note-composer{display:grid;gap:10px;padding:14px;border:1px solid var(--border);border-radius:12px;background:#fbfefd}.note-composer textarea{min-height:112px}.note-composer>div{display:flex;justify-content:flex-end;gap:10px}.case-notes article{display:grid;gap:5px;padding:12px;border-radius:12px;background:#f8fafc}.case-notes span{color:var(--muted);font-size:12px;font-weight:800}.case-notes p{margin:0}.new-case-panel{grid-column:2}.filter-bar label{display:grid;gap:6px;color:var(--muted);font-size:13px;font-weight:800}.cases-table{min-width:860px}.panel:has(.cases-table){overflow-x:auto}.admin-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-grid .wide{grid-column:1 / -1}.security-list div{display:flex;align-items:center;gap:10px;padding:12px;border-radius:12px;background:#f8fafc}.adapter-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.adapter-grid article{display:grid;gap:8px;padding:16px;border:1px solid var(--border);border-radius:14px;background:#fbfefd}.queue-list,.knowledge-list,.report-grid,.qa-list,.action-list,.automation-list,.integration-grid,.workforce-table{display:grid;gap:12px}.action-list article,.automation-list article,.integration-grid article,.workforce-table article{display:grid;gap:10px;align-items:center;padding:14px;border:1px solid var(--border);border-radius:14px;background:#fbfefd}.action-list article{grid-template-columns:minmax(0,1fr) 120px}.action-list span,.experience-stack span,.automation-list small,.integration-grid span,.integration-grid small,.workforce-table span{color:var(--muted)}.experience-stack{display:grid;gap:10px}.experience-stack div{display:grid;gap:4px;padding:14px;border-radius:14px;background:#f8fafc}.experience-stack strong{font-size:24px}.automation-list article{grid-template-columns:minmax(0,1fr) minmax(260px,.9fr)}.automation-list article>div:first-child{display:grid;gap:5px}.integration-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.integration-grid article{grid-template-columns:minmax(0,1fr) 130px 90px}.integration-grid article>div{display:grid;gap:4px}.health-badge{display:inline-flex;justify-content:center;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:800;background:#f1f5f9;color:#475569}.health-badge.deployed,.health-badge.adapter_ready{background:#dcfce7;color:#166534}.health-badge.planned{background:#fef3c7;color:#92400e}.workforce-table article{grid-template-columns:minmax(140px,1fr) repeat(3,minmax(120px,.5fr))}.ok-text{color:var(--green)!important;font-weight:800}.queue-card{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(140px,.4fr) minmax(220px,.6fr);gap:14px;align-items:center;padding:14px;border:1px solid var(--border);border-radius:14px;background:#fbfefd}.queue-card.selected{border-color:#99f6e4;background:#ecfeff}.queue-card button{display:grid;gap:8px;border:0;background:transparent;padding:0;text-align:left}.queue-card>div{display:grid;gap:6px}.queue-card small,.routing-suggestion,.knowledge-list small,.report-grid small,.qa-list span,.qa-list p{color:var(--muted)}.routing-suggestion{display:flex;align-items:center;gap:8px;padding:10px;border-radius:12px;background:#f8fafc}.report-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.report-grid article,.knowledge-list article{display:grid;gap:6px;padding:14px;border-radius:14px;background:#f8fafc}.report-grid strong{font-size:26px}.qa-list article{display:grid;grid-template-columns:minmax(0,1fr) 64px;gap:14px;align-items:center;padding:14px;border-radius:14px;background:#f8fafc}.qa-list article>strong{width:56px;height:56px;border-radius:16px;display:grid;place-items:center;background:#dcfce7;color:#166534}@media(max-width:1180px){.app-shell{grid-template-columns:86px minmax(0,1fr)}.sidebar{padding:16px 12px;align-items:center}.brand div:not(.brand-mark),.nav-item span,.side-status div{display:none}.brand{justify-content:center}.nav-item{justify-content:center;padding:12px}.workspace-layout,.content-grid,.content-grid.two-columns,.customer-ops-layout,.case-workbench,.customer-summary-grid{grid-template-columns:1fr}.customer-card,.customer-directory,.case-board{position:static}.customer-directory,.case-board{max-height:none}.new-case-panel{grid-column:auto}}@media(max-width:820px){.app-shell{display:block}.sidebar{position:static;height:auto;flex-direction:row;overflow-x:auto;justify-content:space-between}.nav-list{grid-auto-flow:column;grid-auto-columns:max-content}.main{padding:18px}.topbar,.top-actions,.conversation-header{align-items:stretch;flex-direction:column}.global-search{width:100%}.metrics-grid,.admin-grid,.adapter-grid,.integration-grid,.report-grid,.queue-card,.action-list article,.automation-list article,.integration-grid article,.workforce-table article,.form-grid,.filter-bar,.case-filters,.case-row,.case-control-grid,.import-grid,.import-row,.wrapup-grid,.command-bar{grid-template-columns:1fr}.admin-grid .wide{grid-column:auto}.agent-row{grid-template-columns:1fr 1fr}.reply-tools{grid-template-columns:1fr}.note-composer>div{align-items:stretch;flex-direction:column}}